Your satisfaction is our priority. Learn about our hassle-free return and refund process.
Last updated: June 7, 2026
At Hooria Glow, we stand behind the quality of every product we sell. If something isn't right with your order, we'll make it right - quickly and without hassle.
7-Day Window
Request a return within 7 days of delivery
Proof Required
Photos or unboxing video to validate your claim
Quick Refund
Processed within 5-7 business days after approval
Follow these simple steps to initiate a return or refund request.
Receive Your Order
Inspect your package upon delivery. If there's any issue, don't worry - we've got you covered.
Document the Issue
Take clear photos or record an unboxing video as proof of the damaged, defective, or empty parcel.
Contact Us
Email us at info.onshope@gmail.com with your order number, issue details, and attached proof.
Get Resolved
Our team will review your claim and process your refund or exchange within 5-7 business days.
We accept returns and refunds for the following reasons:
Received a package with no items inside.
Product arrived broken, crushed, or in poor condition.
You received a different product than what you ordered.
To ensure a smooth process, please include the following when contacting us:
Quick answers to common questions about our return policy.
You have 7 days from the date of delivery to initiate a return or refund request. We recommend contacting us as soon as you notice an issue.
You must provide clear photos or an unboxing video that shows the condition of the package and items upon arrival. This is required for us to process your claim. Without valid proof, we may be unable to honor your request.
Once we receive and review your claim, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method.
Yes! If you received a defective or incorrect item, we can arrange an exchange for the correct product, subject to availability. Contact us to discuss your options.
If your refund is taking longer than expected, please check with your bank or payment provider first. If the issue persists, reach out to us at info.onshope@gmail.com and we'll investigate immediately.
Our support team is ready to assist you. Send us your order details and proof, and we'll get back to you promptly.
